Refund policy

Return & Refund Policy

Thank you for shopping with Lentii.

We want our customers to have a positive shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

Returns

We accept return requests within 30 days of the date you receive your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must include original packaging when applicable

  • Proof of purchase or order information is required

How to Request a Return

To start a return, please contact us:

Email:
WeldonLentini@outlook.com

Please include:

  • Order number

  • Customer name

  • Reason for return

  • Photos (if the item is damaged or defective)

We will provide return instructions after reviewing your request.

Refunds

Once we receive and inspect your return, we will notify you about the refund status.

If approved, your refund will be processed to the original payment method.

Please allow time for your bank or payment provider to complete the refund.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can help resolve the issue.

Non-Returnable Items

Some items may not be eligible for return, including:

  • Items damaged by misuse

  • Items without original condition

  • Final sale items (if applicable)

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact Information

Lentii

Email:
WeldonLentini@outlook.com

Business Address:
7 E Main St
Westfield, NY 14787
United States

Last updated: June 2026